FAQ

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Billing and Payment

What can I expect to pay? Are there lower rates if I self pay?

SimonMed provides a pre-visit estimate based on your insurance. For those without insurance, we provide a cash price. In most cases, your out of pocket costs will be much less than hospital based imaging.

What if I need to cancel or reschedule?

Please let us know as soon as possible. There is generally no charge for rescheduling.

What forms of payment do you accept?

SimonMed accepts major credit cards, personal checks, or cash.

Does SimonMed accept care credit or HSA cards?

Unfortunately at this time we do not accept care credit. We do accept HSA and HRA cards

Can I setup a payment plan?

Yes, for amounts over $100.

When do I pay?

Payment is expected at the time of service.

Who should I contact about billing inquiries?

Zotec Billing: 888-685-3907 or email: Patients@ZotecPartners.com

What is the NPI/Tax ID?

A National Provider Identifier, or NPI, is issued to health care providers by Centers for Medicare and Medicaid. Tax ID is a tax identificaiton number used for tax purposes.

Medical Records

How do I get my report?

Online through the patient portal, for pick up at an office, or emailed or faxed as requested.

How long does it take for the referring physician to get my report?

Usually within 24 hours, and sooner for STAT reports.

Can I get my report sent to my personal email or fax?

Absolutely. You simply need to complete an authorization form and submit a copy of your photo ID. We can then send your report to wherever you request.

How much does a CD or Films cost? Do I have to pay for these if my referring is requesting them?

As a courtesy to patients, any requests for a CD of your medical images will be provided at no charge. For any patient requested films, a fee of $25.00 per set will be applied. If your referring physician specifically requests films, SimonMed will provide them at no charge.

Can a family member/friend pick up my records?

Yes, as long as they are listed on your Authorization to Release PHI form and can show a valid photo ID.

Why can't I view the images on the disc that was given me?

You should be able to view, but IT support is available if there is difficulty loading the exam.

Will the radiologist speak to me about my results?

This depends on the type of exam. In many cases your referring provider will discuss the results.

If I want to pick up my records do I have to go back to the SimonMed location I was seen at?

You can go to any of our locations to pick up records, but they are available online for your convenience.

Insurance

Do you accept my insurance?

SimonMed accepts all major insurance plans: commercial, Medicare, Medicaid, workers’ compensation, and more. For questions regarding your insurance plan please call us and we’ll be happy to provide more information.

Do you offer price match? If so, do you price match schools?

We do price match including schools for comparable technology.

How many days does it take to get authorization for my procedure?

In our experience most procedures receive same-day authorization. In rare instances, some insurance companies will require a review of the referring physician’s notes. This can take from 3 to 12 days.

Scheduling

Do I need an order?

Almost always yes; from your provider prior to the exam.

Can I self refer?

Self referral is very limited as almost all exams require a provider order.

How long is my order good for?

Most orders are good for 6 months, mammography orders are good for 1 year.

Can I use an out-of-country order?

Yes, we will just need the physician’s name, address, phone, fax, and NPI number.

Can I use an out-of-state order?

Yes, we will just need the physician’s name, address, phone, fax, and NPI number.

Can I use my order from an alternate imaging company?

Yes, patients often prefer SimonMed for better technology, convenience and pricing.

What number can I fax the order to?

Please visit our locations page on the website to find the fax number of the SimonMed location where you would like to be seen.

What x-rays are not done on walk-in basis?

X-ray Fluoroscopy exams are not done on a walk-in basis. These exams include UGI, Esophogram, UGI w/ SBFT, Barium Enemas, IVP, and HSG.

Can I get blood work done at SimonMed?

At select locations.

Imaging Procedures/Preparation/Site Information

What does the machine look like?

Please see our website services pages for sample pictures of equipment.

Can I still take medicine if I have to be NPO?

Yes, please do not stop taking your medication unless you are specifically told by your physician to stop.

Do you have a patient portal to check in, fill out paperwork, view my results, see past and upcoming exams?

Yes there is a portal but some paperwork still could be required depending on the exam.

If I lost my ID can I still be seen for my exam?

Yes. We will simply need to see an alternate form of identification. Examples include: auto registration, credit card in your name, a Costco or Sams Club card, a gym ID or school ID, a Health card, TAM card, or Sheriff’s card. If we have your ID on file from the previous visit we will also be able to use that.

How long is the exam?

Exam times can vary based on what is being scheduled. Check the modality section below or please call to schedule your appointment for a more accurate estimate of exam length.

What is my check-in time?

Check-in time for most exams is 15 minutes prior to your appointment time. For MRI and Nuclear Medicine appointments check-in time is 30 minutes prior. CT with oral contrast is 45 minutes prior. Some specialty exams can require a check-in time of up to 60 minutes prior. When you schedule your exam we will share your specific check-in details.

Do your offices have wheelchairs?

Yes, all SimonMed locations offer wheelchairs to patients who need them.

Can I bring my spouse, friend, or family to this appointment?

Spouse, Family, and friends are welcome. If a lone parent or guardian is getting scanned, infants or toddlers should remain at home as we unfortunately do not have anyone to watch them and we cannot be responsible for their safety. If you have any further questions or accommodations need to be considered please don’t hesitate to call.

Can I bring my service/emotional support dog?

Yes, emotional and service dogs can come to the center

Do you have locations near public transit?

Yes but please check our maps with the local transit routes.

Do I need to bring a driver?

The majority of our scans and services do not require a driver. However, if you are taking any oral sedative or receiving our twilight sedation for your exam we do ask that a driver accompany you.

Is there parking at your location?

Yes, we have convenient parking.

Can you provide transportation?

Please call our scheduling regarding a special circumstance regarding transportation.

Do you have locations open on Saturdays or Sundays, or evenings.

Yes but the services available depend on the site. Please call or check online.

Are you guys open on holidays?

We do have locations open on: Fourth of July, Memorial Day, and Labor Day. The locations, hours, and available exams vary every year. Please call our scheduling department to obtain more details. All locations are closed on New Year’s Day, Thanksgiving, and Christmas.

Do your offices close for lunch?

No.

What age does a patient have to be accompanied by an adult?

Patients under the age of 18 must be accompanied by an adult. You will need to fill out our parental consent to treat a minor form on arrival.

What are the weight limits for our machines?

Our weight limits vary by facility. Please call our scheduling department to inquire about specific facilities.

What is the difference between CT contrast and MRI contrast?

CT contrast is iodine based while MRI contrast is gadolinium based.

If I have an allergic reaction can I come back to the site to see the doctor?

In case of emergency call 911. Patients often call their provider who can assess in combination with their medical history and current treatment.

How much radiation will I be exposed to?

SimonMed uses low dose protocols and the American College of Radiology guidelines. Most exams are less than exposure from long distance air travel.

PET / CT Scan

What is a PET Scan?

Positron Emission Tomography (PET) is a powerful imaging technique that aids physicians in the diagnosis and treatment of many diseases, particularly cancer. A PET scan is a non-invasive test that provides your physician with a complete picture of how organs and tissues are functioning, making it easier for your doctor to diagnose problems, determine the extent of disease, prescribe treatment, and track progress.

See further information here.

How long does a PET Scan take?

Generally 15-30 minutes.

How does a PET Scan work?

In a PET scan, radioactive sugar molecules are injected into the body. Cancer cells absorb sugar more quickly than normal cells, so they light up on the PET scan. A PET scan is often used to complement information gathered from a computed tomography (CT) scan, magnetic resonance imaging (MRI), or physical examination. An integrated PET/CT scan collects images from both PET and CT scans at the same time and superimposes the images.

What does PET Scan stand for?

Positron emission tomography.

What is the difference between a PET Scan vs CT Scan vs MRI?

CT and Magnetic Resonance Imaging (MRI) scans are anatomic imaging modalities, which means that they look at the size and shape of organs and body structures. A PET scan looks at how organs and tissues are functioning. The information collected from a PET scan is different from any other test that is available.

Why is my doctor recommending a PET or PET/CT Scan?

A single PET or PET/CT exam can provide information that once would have required several medical studies and possibly surgery. PET scans are most often used to help the physician detect cancer and monitor response to treatment. PET scans are also used to evaluate heart disease and neurological conditions.

What does a PET scan show?

Abnormal metabolism in the body.

What are the benefits?

PET scans provide the physician with valuable information. For cancer patients it may help specialists understand the extent of disease, guide the most effective therapy, and then help evaluate if the treatment is effective. PET scans aid in the diagnosis of heart disease and neurological diseases. This type of imaging may show changes much earlier than other imaging tests like CT or MRI.

Is PET safe?

The risks associated with a PET scan are very slight. The amount of radiation is low and the radiopharmaceutical decays quickly so there is no detectable radioactivity after a few hours. In addition to the radioactive decay, the remaining radiopharmaceutical is eliminated from the body through urine. Family members are not at risk for exposure since most of the radioactivity has left the body or decayed before the patient has left the center. The physician providing you with the PET scan will explain any associated risks and benefits from the PET or PET/CT exam.

What should I expect?

Upon arrival at the imaging center you will receive an injection of radiopharmaceutical, which will take approximately 60 minutes to distribute throughout your body. You will be asked to empty your bladder and then lie down on the scanner bed. The scan takes approximately 15-35 minutes, depending upon the type of scan you are having and the type of scanner being used. It is important that you lie still during this process. If you need pain medication please bring it with you. You should plan on being at the imaging facility for approximately 2 to 3 hours.

What is a radiopharmaceutical?

Radiopharmaceuticals are used in a wide variety of Nuclear Medicine and PET exams to image and measure how the body functions. In PET imaging the most commonly used PET radiopharmaceutical is a radioactive form of glucose that allows doctors to image and measure how cells in the body use glucose for fuel. Different diseases increase or decrease the amount of glucose used.

What happens after my scan?

Once the PET scan is complete, you will be able to leave the imaging facility. Make sure you drink plenty of water or other fluids throughout the day to help flush the remaining radiopharmaceutical from your body.

Are there any potential side effects to a PET scan?

Ask the physician providing the scan to describe any potential side effects.

When will I get my results?

The PET scan is interpreted by a trained nuclear medicine physician or radiologist and results are usually sent to the referring physician within 72 hours. You should contact your doctor to discuss the results.

How often should I have a PET scan?

If you are under a physician's care, you should follow your physician's recommendations for frequency of PET scans.

Are there alternatives to PET?

PET scans offer unique information about an organ's function that can show a physician signs of disease.

Is a PET scan painless?

The only pain involved is the needle prick when you receive the radiopharmaceutical injection, which does not differ from any other type of injection.

How much does a PET Scan cost?

Often covered by insurance. Please call for cash price.

Does my insurance cover PET scans?

Many PET scans are covered by private insurance and Medicare; pre-authorization may be needed and is advised.

Can a patient have a CT scan, diagnostic X-ray examination or MRI scan on the same day as the PET/CT scan?

The PET scan will not affect the performance of these investigations. However, if other imaging tests are also planned, it is important to avoid any unnecessary duplication of the tests by ensuring that all physicians involved in the patient’s care are aware of the imaging tests being performed on the patient.

Can a child accompany a patient to the PET/CT center?

It is advisable not to bring children along to the PET/CT center. Following injection of radioactive material and before the scan starts, it is important that the patient is relaxed, so that the staff can get the best scan possible. The radiation exposure to accompanying child from the patient, although small, is better avoided as far as possible.

Can a pregnant woman accompany a friend, partner or child who is having a scan?

It is not desirable. Although the radiation dose from the person undergoing a scan is fairly low, it is desirable to keep the radiation exposure to the fetus as low as reasonably achievable. Should a pregnant woman’s presence be necessary to comfort a small child, specific advice to keep their distance from the child and from other patients who have undergone PET scans or other diagnostic and therapeutic radionuclide procedures should be provided. In such a case, the contact time should be as short as possible.

Does diabetes have any additional radiation risk issues in PET scanning?

No. Although a small amount of radioactive glucose is injected for the PET examination, this will not affect the diabetes. It is important that the SimonMed team are aware that the patient has diabetes. This ensures that the best results can be achieved from the scan and unnecessary radiation dose is avoided.

MRI

What locations have Open MRI?

SimonMed has many locations for Open MRI as well as wider bore standard systems. Please call for further information.

See further information here.


If I have piercings can I still have an MRI?

Yes, you will just need to remove all piercings before your exam. Notify the technologist if you can not remove them.

Does your MRI play music?

Music is available at some locations. Please ask scheduling for a location most convenient to you.

CT Scan

What does CT stand for?

Computerized tomography which means a 3D image.

What is a CT Scan?

CT, CAT or computerized tomography is a quick exam that uses Xray to create a 3D image of the body.

See further information here.



What does a CT Scan show?

A CT Scan sees inside the body to look at all the organ and structures.

How long does a CT Scan take?

Seconds to minutes.

What is the difference between a CAT Scan vs CT Scan?

They are the same.

What is the difference between a CAT Scan vs MRI?

CT or CAT uses Xray and MRI uses magnets.

What is the difference between CT contrast and MRI contrast?

CT contrast is iodine based while MRI contrast is gadolinium based.

Mammography

What is a mammogram?

Xray picture of the breast.

See further information here.



Is mammography painful?

There can be some discomfort because of compression. There is compression to reduce the thickness and this really reduces the xray dose and also prevents motion blurring of the image.

How much does a mammogram cost?

Covered by most insurances. Please call for cash price.

What does breast cancer look like?

On a mammogram, often as a white spot or distortion of the normal tissue.

X-Ray

What hours are X-ray open?

X-ray hours vary by location. Check with scheduling if you require an appointment outside of 8am-5pm as we have several locations open on nights and weekends.

How long is the wait for X-ray at this location?

Generally, because of the speed of new digital xray equipment, x-ray exams are done on a walk in basis, and the wait time is usually less than 15 minutes.

What is the latest I can show up for an X-ray?

X-ray hours are normally 8am to 5pm, but vary by site. We accept patients until 5pm. We do ask as a courtesy to staff to arrive 10-15 minutes prior to your location closing.

What x-rays are not done on walk-in basis?

X-ray Fluoroscopy exams are not done on a walk-in basis. These exams include UGI, Esophogram, UGI w/ SBFT, Barium Enemas, IVP, and HSG.

Click here for further information on X-rays.



Bone Density / DXA

What is a bone density test?

Looks for osteoporosis.

See further information here.


How is a bone density test done?

Uses very low dose xray to evaluate bone loss.

General

How do I apply for a job?

Visit our Careers page or click here for non-radiologist roles, and click here for radiologist roles.

Why Choose Us

SimonMed Imaging and its affiliates have been serving the community for over 30 years. Our mission is to provide best-in class affordable care through the use of advanced technology. We have patient-focused staff and highly trained medical professionals.


SimonMed has over 100 convenient locations and provides late night and weekend appointments to accommodate patients.

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